Non-Defective Returns

Defective returns

Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date. If you place a replacement order for the same product or a similar product of higher value, we will refund the shipping fee, handling fee and sales tax (if applicable) on the original order, and Server Parts Warehouse will pay the return freight.

If you do not make a replacement order, we will still refund the shipping fee, handling fee and sales tax (if applicable), and Server Parts Warehouse will pay the return freight.

In either case, after 30 days from the shipment date, the terms of the manufacturer’s warranty apply (if any).

Return Procedures

All returns must have a Return Merchandise Authorization number (RMA). To request an RMA number, please contact a Server Parts Warehouse Customer Support Team member at (949) 681-8281. RMA numbers are valid for ten business days after issue. Your RMA number(s) must appear clearly on the shipping label of the return shipment. Affix a label to the box: PLEASE DO NOT MARK THE BOX ITSELF IN ANY WAY.

In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete, in original and re-salable condition, with all packaging, manuals, registration card(s), accessories and software. We reserve the right to refuse a return on any product that does not meet these requirements.

Shipping charges are not refundable, with the exception of orders incorrectly shipped by Server Parts Warehouse.

After you obtain your RMA number

Ship your returns to