Shipping Time

Most orders are shipped within 24 to 48 hours. Shipment time depends on stock availability. For items that are in stock and we receive your order before 1pm PST your order will ship the same day. We need a little time to process and assemble your order before we actually ship it. Please note that shipping time is not the same as total delivery time. Choosing Next Day shipping does not always mean your order will be delivered the day after you place your order online. We use FedEx and UPS for shipping our products. We also offer Saturday delivery options. Please note that if your item is not in stock you wont receive your order the next day. If you choose Saturday delivery and we don't have the items you ordered in stock we will charge you for Next Day Air shipping only.

We have made it very easy for you to check the status of your order and track your shipments. When you place your order, you are given an Order Number. Your order details and order number will be confirmed with an e-mail within five minutes after you place your order. You may track that Order by clicking on the link you receive with the confirmation email. Or you can go to http://shopping.yahoo.com/ and click on Order Status. Once we ship your order you will get a order status email with your order tracking number.



Refused Shipments

The quickest way for us to be able to handle a return for you is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in just a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive the product.

We recommend that you accept delivery of the product and then contact us immediately for a Return Merchandize Authorization Number (RMA).

On all shipments to customers, we incur shipping and handling costs. Of course, if the shipment is a result of our error, we will issue a credit for all shipping and handling fees, and the product once it is returned to us. If through no fault of SPW the shipment is refused, we will charge your account these outbound shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose a 15% restocking fee.